Terms of Business
The Mortgage Finance Store Limited - Terms of Business Letter
Our Status
The Mortgage Finance Store Limited
is an appointed representative of
Legal & General Partnership Services Limited which is authorised and regulated by the
Financial Services Authority for advising on and arranging mortgages and
insurance.
Our Service
We are also able to advise on some other products and services that are
not regulated by the Financial Services Authority. There is no Financial
Services Compensation Scheme available for such products and services. Under
the terms of Financial Services Authority regulation, we regard you as a
Private Customer and will act at all times in your best interests.
Your Protection
Cheques should be made payable to Product Providers only and should
not be made payable to ourselves or any individual engaged by us. We do
not accept cash. This does not apply to settlement of invoices for agreed
fees.
Title documents will be registered in your own name and will be despatched without undue delay whenever we receive them on your behalf. If we become aware that our interests or those of one of our customers conflicts with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.
Our written Complaints Procedure is available on request or if you should have reason to make a complaint. You do have the right to refer your complaint to the Financial Ombudsman Service whose contact details we can provide.
We are covered by the Financial Services Compensation Scheme. If you make a valid claim against us in respect of the investments we arrange for you and we are unable to meet our liabilities in full, you may be entitled to compensation from this scheme. This depends on the type of business and the circumstances of the claim.
Most types of investment business are covered for 100% of the first £30,000 and 90% of the next £20,000, so the maximum compensation is £48,000. Further information about the compensation arrangements is available from the Financial Services Compensation Scheme. We prefer instructions to be given to us in writing to avoid any possible disputes.
If any instructions are given verbally then they should be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.
Rights of Third Parties
These terms of business exclude any rights which may be conferred upon third
parties by the Contracts (Rights of Third Parties) Act 1999.
Termination
These terms of business may be terminated at any time, by either
party notifying the other in writing. This will be without penalty and without
prejudice to the completion of transactions already commenced on your behalf.
You would be expected to pay for any costs incurred or a due proportion
of any fees previously agreed.
Data Protection
Collection of Data
You agree we may hold and process personal information
for the purposes of providing mortgage
and insurance advice. This may include sensitive information
about racial or ethnic group, physical or mental health, sexual life, criminal
proceedings and offences.
We gather information from a variety of sources including other financial institutions, employers, professional advisers and licensed credit reference agencies
Access
You have the right to access information we hold
about you. You can access a copy of these records by contacting us.
We are entitled to charge a fee for this service of up to £10. If any of the information is we hold is incomplete or inaccurate please tell us and we will correct it.
Use of Data
Personal information will be passed to Legal & General Partnership Services
Limited for compliance and monitoring purposes. Information may be passed
to other
financial
firms
in the course of providing services We may provide information to our
regulators
and their successor.
We may from time to time contact you by post, fax, e-mail or telephone with details of products and services which may be of interest to you.
We shall disclose information to relevant
authorities where we are required to do so by law. Money Laundering &
Financial Crime; we are legally obliged to verify the identity of our customers
and retain these records.
Legal and General approval number H106432